Contact Support & Ticket Guidelines
Our support team can review questions about products, orders, documents, payments, delivery, and service requirements.
What to Include in Your Ticket
- Order number, if applicable
- Product or service name
- Customer name and order email
- Destination country
- A clear explanation of your request
- Relevant documents or screenshots with sensitive data removed
For Document Requests
Include the document type, issuing country, destination country, intended use, and requested timeframe. Do not send original documents until the required submission method has been confirmed.
For Payment or Checkout Issues
Include the order number or checkout details and describe the error. Never include passwords, PINs, security codes, or complete payment card details.
For Delivery Issues
Include the order number, recipient details, delivery address, tracking information if available, and a description of the issue.
Response Process
Our team reviews the ticket and may request additional information before confirming the next step. Clear and complete information helps reduce delays.
Privacy Reminder
Share only information necessary to review your request. Remove passwords, payment details, and unrelated personal information from attachments and screenshots.
