Refunds & Cancellations Support Guide
Cancellation and refund eligibility depends on the product type, processing stage, work already completed, third-party charges, and the terms displayed at checkout.
Requesting a Cancellation
Contact support as soon as possible with your order number and cancellation request. A cancellation may not be possible once processing, registration, document preparation, translation, courier arrangements, or third-party work has started.
Refund Review
Our team reviews each request according to the applicable product terms and the work completed. Government fees, courier fees, translation costs, provider charges, and completed services may be non-refundable where stated.
Incorrect or Incomplete Information
Customers are responsible for providing accurate information and required documents. Delays or additional costs caused by missing or incorrect information may affect cancellation or refund eligibility.
How to Submit a Request
Open a support ticket with your order number, product name, purchase email, reason for the request, and any relevant details. Do not include passwords or complete payment card information.
Review Outcome
After reviewing the request, our team will explain the applicable outcome and any next steps based on the order status and service terms.
